Help
Help and contact.
Installing the app, reminders, logging, Assist and your account, plus how to get in touch if you’re stuck.
Install on your phone
Daily Balance runs in your browser, so there’s nothing to download from an app store. Add it to your home screen and it opens full screen, like any other app.
iPhone
- Open daily-balance.co.uk in Safari and sign in.
- Tap the Share button (the square with an arrow).
- Scroll down and tap Add to Home Screen, then Add.
- Open Daily Balance from the new icon on your home screen.
Android
- Open daily-balance.co.uk in Chrome and sign in.
- Tap the ⋮ menu in the top corner.
- Tap Install app or Add to Home screen, then confirm.
- Open Daily Balance from your home screen or app drawer.
I can’t see Add to Home Screen on my iPhone
Make sure you’re using Safari, and scroll down the Share menu. The option is below the row of apps. If it’s still missing, check you’re not in a private browsing tab.
Do I need to install it?
No. Everything works in the browser on a phone, tablet or computer. Installing just makes it quicker to open, and on iPhone it’s needed for reminders.
Reminders
A daily reminder is a simple way to keep your diary up to date.
How do I turn on reminders?
Install Daily Balance on your home screen first. Then open Settings → Reminders, turn on a daily reminder and choose a time. When your phone asks whether Daily Balance can send notifications, tap Allow.
Do reminders work on iPhone?
Yes, on iOS 16.4 or later, when Daily Balance has been added to your home screen and opened from there.
I’m not getting reminders
Check that notifications for Daily Balance are allowed in your phone’s settings, and that a Focus or Do Not Disturb mode isn’t hiding them. On iPhone, open Daily Balance from the home screen icon rather than Safari.
Logging and goals
How do I add an entry?
Tap Log. Choose Food, Drink or Activity, then fill in what you know. You can also describe a meal, scan a barcode or nutrition label, or use something you’ve saved.
What if I don’t know every value?
Leave it blank. Daily Balance only adds up what you enter, and you can mark values as estimated when you’re not sure.
How do I change my main goal or targets?
Open Settings → Goals. Your main goal sets the highlighted stat, progress bar and calendar colours.
How do I track salt, carbs, sugars or alcohol?
Open Settings → Tracking and turn on the ones you want.
How do saved recipes work?
Save a recipe once with its ingredients and number of servings, and Daily Balance works out the nutrition per serving each time you log it.
Assist and AI estimates
How do I get an estimate?
Tap Log, open Describe a meal, then type what you had, add a photo, or both, and tap Estimate nutrition. Check the figures, change anything that looks wrong, then save.
How can I get better estimates?
Include portion sizes and ingredients where you know them. “Two slices of wholemeal toast with 10 g butter” works better than “toast”.
What happens to my photo?
The photo and any text you entered are sent to our AI provider (currently OpenAI) to produce the estimate. Daily Balance keeps the photo only while you work on the estimate.
Your account and diary
Can I export my diary?
Yes. Open Week to export a CSV or print a report, which is handy for an appointment with your GP, dietitian or nurse.
Can I edit or delete an entry?
Yes. Open the day in your diary and tap the entry to change or delete it.
How do I cancel Assist?
Open Settings → Account. Your diary carries on under the free plan.
How do I close my account?
Email us from the address you signed up with and we’ll close your account and delete your diary.
Still stuck?
Email [email protected] and you’ll get a reply from the person who builds Daily Balance.
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